Customer Care Service

Informieren Sie sich über unsere Betreuungspakete, um herauszufinden, welcher Service am besten zu Ihren Anforderungen passt.

Sie müssen ein LMS365-Abonnement haben, um die Vorteile unserer Betreuungspakete nutzen zu können.

Installation and setup of LMS365

Installation und Einrichtung	Basic	Plus	Premium
Installation von LMS365 im Microsoft 365-Tenant	--
Konfiguration von LMS365	--

Installation and setup of LMS365

LMS365 Einführung - Go Live Dienste	Basic	Plus	Premium
Projektplan	--
Live Consulting Session	--	Bis zu 2	Bis zu 4	6
Live Customer Success Session	Bis zu 1	Bis zu 3	Bis zu 6
LMS365 Academy Quick Start Course

Installation and setup of LMS365

Lifecycle Services	Basic	Plus	Premium
Value / Business Review Session	--
Live Customer Success Session	Bis zu 2	Bis zu 4	Bis zu 8
Live Consulting Session	--	Bis zu 4	Bis zu 6
Dedizierter Microsoft Teams Channel	--	--
Zusätzliche Stunden	--	--	Bis zu 16 Stunden
Zugang zur LMS365 Akademie	Begrenzt
LMS365 Academy Self - Service User Admin	--	Begrenzt
LMS365 Kunden-Community-Gruppe	Begrenzt
Maximale Reaktionszeit des Supports	Bis zu 16 Stunden	Bis zu 10 Stunden	Bis zu 6 Stunden

Installation and setup of LMS365

Add-On Lösungen	Basic	Plus	Premium
LMS365 Power Bi Starter Kit	--
SharePoint Custom Web Part Suite	--
Learner External Certificate Uploader	--
Training Plan Updater	--

Einzelheiten zu den einzelnen Lösungen finden Sie in unserem Katalog für Zusatzlösungen (siehe hier)

Installation and setup of LMS365

On-Demand Services	Basic	Plus	Premium
ADD-Benutzerprofil-Synchronisierung	--

Installation and setup of LMS365

Content-Anbieter Kurse	Basic	Plus
Anbieter von Kursinhalten in der LMS365 Akademie
Microsoft Learning Pathways-Kurse	--	Begrenzt
Ausgewählte Go1-Kurse	--
Ausgewählte Clip Training-Kurse	--
Ausgewählte Storyals-Kurse	--

Installation and setup of LMS365

Billable Services	Basic	Plus	Premium
Low Code Development Services	--
Custom MS PowerBI Development	--
Custom SharePoint WebPart Development	--
Additional Training (live sessions)	--
Training content development e.g. SCORM	--
Bulk Content Package import and bulk course creation	--
Migrate from Tenant to Tenant	--
3rd Party Systems Integrations	--
Custom Development Services (Statement of Work)	--

I'd like a kickstart,
but then I'm good!

Basic

Get started now

Our baseline offering

Onboarding session with CSM

24/7 support via chat and ticketing system

Q&A session to get around topics of your choice

Access to our online academy, customer webinars, help center guides, and customer community

Always up-to-speed
with best-practises

Plus

Get started now

All features from baseline, plus

Q&A sessions on your demand

A dedicated CSM to support your organization

Guides installation and platform configuration

A set of Power BI reports to get reporting on track

A library of courses from trusted content providers

Premium

Get started now

All features from plus, and

On-demand sessions with our LMS365 experts

Expert guidance on integrations and custom flows

A dedicated Teams channel with a direct line to your CSM in LMS365

*Recommended solution for Enterprise and Public Sector customers

We are here for you. On your time and your terms.

Our LMS365 team of Success Managers, Subject Matter Experts, and Consultants are here to deliver value-driven services to your organization through our care plans. Need your hand held through the whole implementation process? We provide personalized onboarding sessions and offer you access to our technical support ticket system.

Looking to build up your learning library quickly? We will help you dive into LMS365 partner, Go1's extensive training content marketplace or walk you through adding Microsoft 365 Learning Pathways for on-demand learning solutions. Our LMS365 team is with you every step of the way to ensure you build the learning environment that perfectly fits your organization.

About the services

Which package is right for me?

	Basic	Plus	Premium
On-boarding Services
LMS365 Basic Install and Configuration	--
Client Onboarding Sessions via CSM*
Question & Answer (Q&A) sessions*
Ongoing Services
Power BI Starter Kit*
Customer Success Manager (CSM)*	--
Question & Answer (Q&A) sessions*	--
Dedicated Microsoft Teams channel	--	--
On-Demand LMS365 Subject Matter Expert*	--	--
Access to LMS365 Academy*
LMS365 Academy Webinars
Yammer Customer Community
Content Services
Go1 Course Content*	--
Microsoft Learning Pathways*	--
Clip Training Course Content *	--
Support Services
Access to Help Center*
Access to Technical Support Ticket System*
Access to On-Demand Support via Answer Bot
Response Time Commitment	16 business hours	10 business hours	6 business hours

Basic

Plus

Premium

Installation und Einrichtung	Basic
Installation von LMS365 im Microsoft 365-Tenant	--
Konfiguration von LMS365	--

LMS365 Einführung - Go Live Dienste	Basic
Projektplan	--
Live Consulting Session	--
Live Customer Success Session	Bis zu 2
LMS365 Academy Quick Start Course

Lifecycle Services	Basic
Value / Business Review Session	--
Live Customer Success Session	Bis zu 2
Live Consulting Session	--
Dedizierter Microsoft Teams Channel	--
Zusätzliche Stunden	--
Zugang zur LMS365 Akademie	Begrenzt
LMS365 Academy Self - Service User Admin	--
LMS365 Kunden-Community-Gruppe	Begrenzt
Maximale Reaktionszeit des Supports	Bis zu 16 Stunden

Add-On Lösungen	Basic
LMS365 Power Bi Starter Kit	--
SharePoint Custom Web Part Suite	--
Learner External Certificate Uploader	--
Training Plan Updater	--

Einzelheiten zu den einzelnen Lösungen finden Sie in unserem Katalog für Zusatzlösungen (siehe hier)

On-Demand Services	Basic
ADD-Benutzerprofil-Synchronisierung	--

Content-Anbieter Kurse	Basic
Anbieter von Kursinhalten in der LMS365 Akademie
Microsoft Learning Pathways-Kurse	--
Ausgewählte Go1-Kurse	--
Ausgewählte Clip Training-Kurse	--
Ausgewählte Storyals-Kurse	--

Billable Services	Basic
Low Code Development Services	--
Custom MS PowerBI Development	--
Custom SharePoint WebPart Development	--
Additional Training (live sessions)	--
Training content development e.g. SCORM	--
Bulk Content Package import and bulk course creation	--
Migrate from Tenant to Tenant	--
3rd Party Systems Integrations	--
Custom Development Services (Statement of Work)	--

	Basic
On-boarding Services
LMS365 Basic Install and Configuration	--
Client Onboarding Sessions via CSM*
Question & Answer (Q&A) sessions*
Ongoing Services
Power BI Starter Kit*
Customer Success Manager (CSM)*	--
Question & Answer (Q&A) sessions*	--
Dedicated Microsoft Teams channel
On-Demand LMS365 Subject Matter Expert*	--
Access to LMS365 Academy*
LMS365 Academy Webinars
Yammer Customer Community	--
Content Services
Go1 Course Content*	--
Microsoft Learning Pathways*	--
Clip Training Course Content *
Support Services
Access to Help Center*
Access to Technical Support Ticket System*
Access to On-Demand Support via Answer Bot
Clip Training Course Content *	--

Installation und Einrichtung	Plus
Installation von LMS365 im Microsoft 365-Tenant
Konfiguration von LMS365

LMS365 Einführung - Go Live Dienste	Plus
Projektplan
Live Consulting Session	Bis zu 2
Live Customer Success Session	Bis zu 3
LMS365 Academy Quick Start Course

Lifecycle Services	Plus
Value / Business Review Session
Live Customer Success Session	Bis zu 4
Live Consulting Session	Bis zu 4
Dedizierter Microsoft Teams Channel	--
Zusätzliche Stunden	--
Zugang zur LMS365 Akademie
LMS365 Academy Self - Service User Admin	Begrenzt
LMS365 Kunden-Community-Gruppe
Maximale Reaktionszeit des Supports	Bis zu 10 Stunden

Add-On Lösungen	Plus
LMS365 Power Bi Starter Kit
SharePoint Custom Web Part Suite
Learner External Certificate Uploader
Training Plan Updater

Einzelheiten zu den einzelnen Lösungen finden Sie in unserem Katalog für Zusatzlösungen (siehe hier)

On-Demand Services	Plus
ADD-Benutzerprofil-Synchronisierung

Content-Anbieter Kurse	Plus
Anbieter von Kursinhalten in der LMS365 Akademie
Microsoft Learning Pathways-Kurse	Begrenzt
Ausgewählte Go1-Kurse
Ausgewählte Clip Training-Kurse
Ausgewählte Storyals-Kurse

Custom Development Services	Plus
Low Code Development Services
Custom MS PowerBI Development
Custom SharePoint WebPart Development
Additional Training (live sessions)
Training content development e.g. SCORM
Bulk Content Package import and bulk course creation
Migrate from Tenant to Tenant
3rd Party Systems Integrations
Custom Development Services (Statement of Work)

	Plus
On-boarding Services
LMS365 Basic Install and Configuration
Client Onboarding Sessions via CSM*
Question & Answer (Q&A) sessions*
Ongoing Services
Power BI Starter Kit*
Customer Success Manager (CSM)*
Question & Answer (Q&A) sessions*
Dedicated Microsoft Teams channel	--
On-Demand LMS365 Subject Matter Expert*	--
Access to LMS365 Academy*
LMS365 Academy Webinars
Yammer Customer Community	--
Content Services
Go1 Course Content*
Microsoft Learning Pathways*
Clip Training Course Content *
Support Services
Access to Help Center*
Access to Technical Support Ticket System*
Access to On-Demand Support via Answer Bot
Clip Training Course Content *	--

Installation und Einrichtung	Premium
Installation von LMS365 im Microsoft 365-Tenant
Konfiguration von LMS365

LMS365 Einführung - Go Live Dienste	Premium
Projektplan
Live Consulting Session	Bis zu 4
Live Customer Success Session	Bis zu 6
LMS365 Academy Quick Start Course

Lifecycle Services	Premium
Value / Business Review Session
Live Customer Success Session	Bis zu 8
Live Consulting Session	Bis zu 6
Dedizierter Microsoft Teams Channel
Zusätzliche Stunden	Bis zu 16 Stunden
Zugang zur LMS365 Akademie
LMS365 Academy Self - Service User Admin
LMS365 Kunden-Community-Gruppe
Maximale Reaktionszeit des Supports	Bis zu 6 Stunden

Add-On Lösungen	Premium
LMS365 Power Bi Starter Kit
SharePoint Custom Web Part Suite
Learner External Certificate Uploader
Training Plan Updater

Einzelheiten zu den einzelnen Lösungen finden Sie in unserem Katalog für Zusatzlösungen (siehe hier)

On-Demand Services	Premium
ADD-Benutzerprofil-Synchronisierung

Content-Anbieter Kurse	Premium
Anbieter von Kursinhalten in der LMS365 Akademie
Microsoft Learning Pathways-Kurse
Ausgewählte Go1-Kurse
Ausgewählte Clip Training-Kurse
Ausgewählte Storyals-Kurse

Custom Development Services	Premium
Low Code Development Services
Custom MS PowerBI Development
Custom SharePoint WebPart Development
Additional Training (live sessions)
Training content development e.g. SCORM
Bulk Content Package import and bulk course creation
Migrate from Tenant to Tenant
3rd Party Systems Integrations
Custom Development Services (Statement of Work)

	Premium
On-boarding Services
LMS365 Basic Install and Configuration
Client Onboarding Sessions via CSM*
Question & Answer (Q&A) sessions*
Ongoing Services
Power BI Starter Kit*
Customer Success Manager (CSM)*
Question & Answer (Q&A) sessions*
Dedicated Microsoft Teams channel
On-Demand LMS365 Subject Matter Expert*
Access to LMS365 Academy*
LMS365 Academy Webinars
Yammer Customer Community	--
Content Services
Go1 Course Content*
Microsoft Learning Pathways*
Clip Training Course Content *
Support Services
Access to Help Center*
Access to Technical Support Ticket System*
Access to On-Demand Support via Answer Bot
Clip Training Course Content *	--

About the services

Client Onboarding Sessions via CSM

Onboarding Session via CSM are up to 1 hour each and will review best practices for fast adoption.

Question & Answer (Q&A) Sessions

Q&A Sessions are up to 1 hour each, delivered through technical subject matter experts (SME) and can be used to review common use cases or how-to in the tool.

Access to Technical Support Ticket System

Authorized users of the Zendesk Ticket System are LMS365 Administrators, LMS365 Catalog Admins and LMS365 Course Admins and will require a login credential tied to your Microsoft account

Go1 Course Content

Go1 is a partner of LMS365 and is the world's largest marketplace for training content. LMS365 will work with our Care Plus and Premium clients to deploy courses to your catalog for your learners to take the courses. The courses are subject to seasonality as released by Go1.

Microsoft Power BI

LMS365 offers a Microsoft Power BI Starter Kit with pre-defined reports and how-to instructions on how to configure the connection via OData from LMS365 to Power BI. Pre-built reports are ready to use with no or minimal adjustments. If your organization has special requirements for reporting or needs to mash up data with other sources, we encourage these customization be handled by your organization, a partner, or through our professional services team (which will be an additional cost). LMS365 SME's will cover high-level questions related to Microsoft Power BI on Q&A calls, Help Center is not able to assist in this area.

Power BI desktop, is the license free version of Power BI to display, modify, maintain and used for data analytics. A license to Power BI is not needed to utilize the pre-built reports, unless, your organization wants to make use of a Power BI Online Paid License features. Power BI is part of your MS36 subscription and depending on your subscription licenses for online use are included.

LMS365 Academy

LMS365 Academy is our on-demand self-paced product training and has different access levels based on your care program

Customer Success Manager (CSM)

A Customer Success Manager at LMS365 will review best practice guidance, tips and tricks, as well as be a liaison to all things LMS365. Because a CSM is not technical in nature, the CSM will be your point of contact to guide you to the Academy, Help Center, or SMEs as needed.

ClipTraining Course Content

ClipTraining is a partner of LMS365 and is an e-learning library of to-point video lessons. LMS365 will work with our Care Plus and Premium clients to deploy courses to your catalog for your learners to take the courses. The courses are subject to seasonality as released by ClipTraining.

Access to Help Center

Help Center includes knowledge based videos, user guides, and knowledge articles to help you succeed with your deployment of LMS365. This site also hosts our upcoming release notes, product roadmap, and customer feedback ideas platform.

Microsoft Learning Pathways

Microsoft 365 Learning Pathways (MLPs) is a customizable, on-demand learning solution designed to increase usage and adoption of Microsoft 365 services in your organization. MLPs strive to adhere to a quarterly content update cycle. The courses are currently available in 8 languages for deployment to your catalog for your learners to take the courses.

On-Demand LMS365 Subject Matter Expert

Included topics for SME coverage are:

Use case scenario review and recommendations
"How-to" feature and functionality questions
Recommendations and general best practice guidance
Limited LMS365 API and MS PowerSuite coverage
Historical records import, content package import, mass course creation and migration
Lite SharePoint branding
Small, custom solutions based on MS Power Automate not requiring LMS365 design / architecture team involvement for up to 40 hours total.

The Care Premium Team can be reached via a Microsoft Teams Premium Channel for an 8 business hour initial response time or via email for16 business hours. Clients shall use our Helpdesk for support related questions. ional hours of SME time are available for purchase.

Support Response Time Commitment

Can be found further outlined in the SaaS agreement found here.

Customer Care SERVICE

Welches Paket ist das richtige für mich?

Customer Care Service

Hier siehst du, welche Leistungen jedes Betreuungspaket enthält

Sieh dir die Angebote der einzelnen LMS365-Betreuungspakete an und finde heraus, welcher Service am besten zu deinen Anforderungen passt.

Die Kundenbetreuungspakete sind unterteilt

Wähle das richtige Betreuungspaket für dein Unternehmen, indem du dir die verschiedenen Optionen ansiehst. Erfahre mehr über unsere Customer Care-Optionen hier:

Care Basic

Unser Basisangebot richtet sich an alle
Kunden, die bereits Erfahrung hinsichtlich der Einführung eines Lernmanagementsystems mitbringen und die Implementierung und Konfiguration von LMS365 ohne Unterstützung des LMS365-Teams durchführen möchten. Das Care Basic Paket beinhaltet deshalb keine Einführungsbegleitung oder Q&A Sessions mit unseren technischen Fachexperten.

Bereits enthalten

Care Plus

Unser meistgekauftes Paket richtet sich an alle Kunden, die bereits Erfahrung mit der Einführung eines Lernmanegmentsystems mitbringen, für die Implementierung und Konfiguration des LMS365 aber gerne Unterstützung vom LMS365-Team in Anspruch nehmen möchten. Das Care Plus Paket umfasst die Einführungsbegleitung, Q&A Sessions mit unseren technischen Fachexperten sowie die Bereitstellung eines Power BI Starter Kits.

Empfohlener Service

Care Premium

Das allumfassende Paket für alle Kunden, die eine Rund-um-Unterstützung vom LMS365-Team während des gesamten Implementierungs- und Konfigurationsprozesses wünschen. Das Care Premium Paket enthält eine umfassende Einführungsbegleitung und zusätzliche Q&A Sessions über die Care Plus Option hinaus sowie einen dedizierten MS Teams-Kanal, über den Sie jederzeit Kontakt zu unseren technischen Fachexperten aufnehmen können und innerhalb eines Tages Rückmeldung erhalten.

Premium Service

Hier findest du ausführliche Beschreibungen zu allen mit * gekennzeichneten Titeln sowie FAQ's

Übersicht über unser Customer Care-Optionen herunterladen