Customer Care Program

Which LMS365 care package is right for me?

Customer Care Program

See what services each LMS365 Customer Care Package includes

Look through the full offerings of each LMS365 Care Package and explore what level of support matches your service needs best.

 

LMS365 Customer Care packages are defined as

Care Basic, Care Plus, and Care Premium.

Learn more about the Customer Care options below.

Care Basic

Our baseline offering intended for customers who have experience in building an LMS and require little assistance from LMS365 to implement and configure. Care Basic does not include live on-boarding sessions or Q&A with our technical leads. 

   Already included 

Care Plus

Our most popular offering intended for customers who have some experience in building an LMS but look for guidance from LMS365 to implement and configure. Care Plus includes live on-boarding sessions, Q&A sessions as well as Power BI starter kit. 

   Preferred service 

Care Premium

Our most hands-on offering intended for customers who want full guidance from LMS365 on implementing and configuring the tool. Care Premium has more onboarding and Q&A sessions than Care Plus, with the addition of a premium Teams channel that is monitored closely by the LMS365 team for easy Q&A and same day response time. 

   Premium experience 


Select the right size of care for your organization by looking at the different elements and included support

Find in-depth description of all titles marked with * along with a list of FAQ’s in our full

Customer Care Package Overview