Customer care plans

Check out our service package options to see what level of support matches your needs best.

You must have a LMS365 subscription to take advantage of our care plans.

Installation and setup of LMS365

Installation and Setup	Basic	Plus	Premium
Installation of LMS365 in Microsoft 365 tenant assistance	--
Setup of LMS365 assistance	--

Installation and setup of LMS365

LMS365 Launch – Go Live Services	Basic	Plus	Premium
Project Plan	--
Live Consulting Session	--	Up to 2	Up to 4	6
Live Customer Success Session	Up to 1	Up to 3	Up to 6
LMS365 Academy Quick Start Course

Installation and setup of LMS365

Lifecycle Services	Basic	Plus	Premium
Value / Business Review Session	--
Live Customer Success Session	Up to 2	Up to 4	Up to 8
Live Consulting Session	--	Up to 4	Up to 6
Dedicated MS Teams Channel	--	--
Additional hours	--	--	Up to 16 hours
LMS365 Academy Access	Limited
LMS365 Academy Self - Service User Admin	--	Limited
LMS365 Customer Community Group	Limited
Maximum Support Response Time	Up to 16 hours	Up to 10 hours	Up to 6 hours

Installation and setup of LMS365

Add-On Solutions	Basic	Plus	Premium
LMS365 Power Bi Starter Kit	--
SharePoint Custom Web Part Suite	--
Learner External Certificate Uploader	--
Training Plan Updater	--

For details of each solution please visit our add-on solutions catalog (please see here).

Installation and setup of LMS365

On-Demand Services	Basic	Plus	Premium
AAD User Profile Synchronization	--

Installation and setup of LMS365

Content Provider Courses	Basic	Plus
Course Content Providers featured in the LMS365 Academy
Microsoft Learning Pathways Courses	--	Limited
Selected Go1 Courses	--
Selected Clip Training Courses	--
Selected Storyals Courses	--

Installation and setup of LMS365

Billable Services	Basic	Plus	Premium
Low Code Development Services	--
Custom MS PowerBI Development	--
Custom SharePoint WebPart Development	--
Additional Training (live sessions)	--
Training content development e.g. SCORM	--
Bulk Content Package import and bulk course creation	--
Migrate from Tenant to Tenant	--
3rd Party Systems Integrations	--
Custom Development Services (Statement of Work)	--

I'd like a kickstart,
but then I'm good!

Basic

Get started now

Our baseline offering

Onboarding session with CSM

24/7 support via chat and ticketing system

Q&A session to get around topics of your choice

Access to our online academy, customer webinars, help center guides, and customer community

Always up-to-speed
with best-practises

Plus

Get started now

All features from baseline, plus

Q&A sessions on your demand

A dedicated CSM to support your organization

Guides installation and platform configuration

A set of Power BI reports to get reporting on track

A library of courses from trusted content providers

Premium

Get started now

All features from plus, and

On-demand sessions with our LMS365 experts

Expert guidance on integrations and custom flows

A dedicated Teams channel with a direct line to your CSM in LMS365

*Recommended solution for Enterprise and Public Sector customers

We are here for you. On your time and your terms.

Our LMS365 team of Success Managers, Subject Matter Experts, and Consultants are here to deliver value-driven services to your organization through our care plans. Need your hand held through the whole implementation process? We provide personalized onboarding sessions and offer you access to our technical support ticket system.

Looking to build up your learning library quickly? We will help you dive into LMS365 partner, Go1's extensive training content marketplace or walk you through adding Microsoft 365 Learning Pathways for on-demand learning solutions. Our LMS365 team is with you every step of the way to ensure you build the learning environment that perfectly fits your organization.

About the services

Which package is right for me?

	Basic	Plus	Premium
On-boarding Services
LMS365 Basic Install and Configuration	--
Client Onboarding Sessions via CSM*
Question & Answer (Q&A) sessions*
Ongoing Services
Power BI Starter Kit*
Customer Success Manager (CSM)*	--
Question & Answer (Q&A) sessions*	--
Dedicated Microsoft Teams channel	--	--
On-Demand LMS365 Subject Matter Expert*	--	--
Access to LMS365 Academy*
LMS365 Academy Webinars
Yammer Customer Community
Content Services
Go1 Course Content*	--
Microsoft Learning Pathways*	--
Clip Training Course Content *	--
Support Services
Access to Help Center*
Access to Technical Support Ticket System*
Access to On-Demand Support via Answer Bot
Response Time Commitment	16 business hours	10 business hours	6 business hours

Basic

Plus

Premium

Installation and Setup	Basic
Installation of LMS365 in Microsoft 365 tenant assistance	--
Setup of LMS365 assistance	--

LMS365 Launch – Go Live Services	Basic
Project Plan	--
Live Consulting Session	--
Live Customer Success Session	Up to 2
LMS365 Academy Quick Start Course

Lifecycle Services	Basic
Value / Business Review Session	--
Live Customer Success Session	Up to 2
Live Consulting Session	--
Dedicated MS Teams Channel	--
Additional hours	--
LMS365 Academy Access	Limited
LMS365 Academy Self - Service User Admin	--
LMS365 Customer Community Group	Limited
Maximum Support Response Time	Up to 16 hours

Add-On Solutions	Basic
LMS365 Power Bi Starter Kit	--
SharePoint Custom Web Part Suite	--
Learner External Certificate Uploader	--
Training Plan Updater	--

For details of each solution please visit our add-on solutions catalog (please see here).

On-Demand Services	Basic
AAD User Profile Synchronization	--

Content Provider Courses	Basic
Course Content Providers featured in the LMS365 Academy
Microsoft Learning Pathways Courses	--
Selected Go1 Courses	--
Selected Clip Training Courses	--
Selected Storyals Courses	--

Billable Services	Basic
Low Code Development Services	--
Custom MS PowerBI Development	--
Custom SharePoint WebPart Development	--
Additional Training (live sessions)	--
Training content development e.g. SCORM	--
Bulk Content Package import and bulk course creation	--
Migrate from Tenant to Tenant	--
3rd Party Systems Integrations	--
Custom Development Services (Statement of Work)	--

	Basic
On-boarding Services
LMS365 Basic Install and Configuration	--
Client Onboarding Sessions via CSM*
Question & Answer (Q&A) sessions*
Ongoing Services
Power BI Starter Kit*
Customer Success Manager (CSM)*	--
Question & Answer (Q&A) sessions*	--
Dedicated Microsoft Teams channel
On-Demand LMS365 Subject Matter Expert*	--
Access to LMS365 Academy*
LMS365 Academy Webinars
Yammer Customer Community	--
Content Services
Go1 Course Content*	--
Microsoft Learning Pathways*	--
Clip Training Course Content *
Support Services
Access to Help Center*
Access to Technical Support Ticket System*
Access to On-Demand Support via Answer Bot
Clip Training Course Content *	--

Installation and Setup	Plus
Installation of LMS365 in Microsoft 365 tenant assistance
Setup of LMS365 assistance

LMS365 Launch – Go Live Services	Plus
Project Plan
Live Consulting Session	Up to 2
Live Customer Success Session	Up to 3
LMS365 Academy Quick Start Course

Lifecycle Services	Plus
Value / Business Review Session
Live Customer Success Session	Up to 4
Live Consulting Session	Up to 4
Dedicated MS Teams Channel	--
Additional hours	--
LMS365 Academy Access
LMS365 Academy Self - Service User Admin	Limited
LMS365 Customer Community Group
Maximum Support Response Time	Up to 10 hours

Add-On Solutions	Plus
LMS365 Power Bi Starter Kit
SharePoint Custom Web Part Suite
Learner External Certificate Uploader
Training Plan Updater

For details of each solution please visit our add-on solutions catalog (please see here).

On-Demand Services	Plus
AAD User Profile Synchronization

Content Provider Courses	Plus
Course Content Providers featured in the LMS365 Academy
Microsoft Learning Pathways Courses	Limited
Selected Go1 Courses
Selected Clip Training Courses
Selected Storyals Courses

Custom Development Services	Plus
Low Code Development Services
Custom MS PowerBI Development
Custom SharePoint WebPart Development
Additional Training (live sessions)
Training content development e.g. SCORM
Bulk Content Package import and bulk course creation
Migrate from Tenant to Tenant
3rd Party Systems Integrations
Custom Development Services (Statement of Work)

	Plus
On-boarding Services
LMS365 Basic Install and Configuration
Client Onboarding Sessions via CSM*
Question & Answer (Q&A) sessions*
Ongoing Services
Power BI Starter Kit*
Customer Success Manager (CSM)*
Question & Answer (Q&A) sessions*
Dedicated Microsoft Teams channel	--
On-Demand LMS365 Subject Matter Expert*	--
Access to LMS365 Academy*
LMS365 Academy Webinars
Yammer Customer Community	--
Content Services
Go1 Course Content*
Microsoft Learning Pathways*
Clip Training Course Content *
Support Services
Access to Help Center*
Access to Technical Support Ticket System*
Access to On-Demand Support via Answer Bot
Clip Training Course Content *	--

Installation and Setup	Premium
Installation of LMS365 in Microsoft 365 tenant assistance
Setup of LMS365 assistance

LMS365 Launch – Go Live Services	Premium
Project Plan
Live Consulting Session	Up to 4
Live Customer Success Session	Up to 6
LMS365 Academy Quick Start Course

Lifecycle Services	Premium
Value / Business Review Session
Live Customer Success Session	Up to 8
Live Consulting Session	Up to 6
Dedicated MS Teams Channel
Additional hours	Up to 16 hours
LMS365 Academy Access
LMS365 Academy Self - Service User Admin
LMS365 Customer Community Group
Maximum Support Response Time	Up to 6 hours

Add-On Solutions	Premium
LMS365 Power Bi Starter Kit
SharePoint Custom Web Part Suite
Learner External Certificate Uploader
Training Plan Updater

For details of each solution please visit our add-on solutions catalog (please see here).

On-Demand Services	Premium
AAD User Profile Synchronization

Content Provider Courses	Premium
Course Content Providers featured in the LMS365 Academy
Microsoft Learning Pathways Courses
Selected Go1 Courses
Selected Clip Training Courses
Selected Storyals Courses

Custom Development Services	Premium
Low Code Development Services
Custom MS PowerBI Development
Custom SharePoint WebPart Development
Additional Training (live sessions)
Training content development e.g. SCORM
Bulk Content Package import and bulk course creation
Migrate from Tenant to Tenant
3rd Party Systems Integrations
Custom Development Services (Statement of Work)

	Premium
On-boarding Services
LMS365 Basic Install and Configuration
Client Onboarding Sessions via CSM*
Question & Answer (Q&A) sessions*
Ongoing Services
Power BI Starter Kit*
Customer Success Manager (CSM)*
Question & Answer (Q&A) sessions*
Dedicated Microsoft Teams channel
On-Demand LMS365 Subject Matter Expert*
Access to LMS365 Academy*
LMS365 Academy Webinars
Yammer Customer Community	--
Content Services
Go1 Course Content*
Microsoft Learning Pathways*
Clip Training Course Content *
Support Services
Access to Help Center*
Access to Technical Support Ticket System*
Access to On-Demand Support via Answer Bot
Clip Training Course Content *	--

About the services

Client Onboarding Sessions via CSM

Onboarding Session via CSM are up to 1 hour each and will review best practices for fast adoption.

Question & Answer (Q&A) Sessions

Q&A Sessions are up to 1 hour each, delivered through technical subject matter experts (SME) and can be used to review common use cases or how-to in the tool.

Access to Technical Support Ticket System

Authorized users of the Zendesk Ticket System are LMS365 Administrators, LMS365 Catalog Admins and LMS365 Course Admins and will require a login credential tied to your Microsoft account

Go1 Course Content

Go1 is a partner of LMS365 and is the world's largest marketplace for training content. LMS365 will work with our Care Plus and Premium clients to deploy courses to your catalog for your learners to take the courses. The courses are subject to seasonality as released by Go1.

Microsoft Power BI

LMS365 offers a Microsoft Power BI Starter Kit with pre-defined reports and how-to instructions on how to configure the connection via OData from LMS365 to Power BI. Pre-built reports are ready to use with no or minimal adjustments. If your organization has special requirements for reporting or needs to mash up data with other sources, we encourage these customization be handled by your organization, a partner, or through our professional services team (which will be an additional cost). LMS365 SME's will cover high-level questions related to Microsoft Power BI on Q&A calls, Help Center is not able to assist in this area.

Power BI desktop, is the license free version of Power BI to display, modify, maintain and used for data analytics. A license to Power BI is not needed to utilize the pre-built reports, unless, your organization wants to make use of a Power BI Online Paid License features. Power BI is part of your MS36 subscription and depending on your subscription licenses for online use are included.

LMS365 Academy

LMS365 Academy is our on-demand self-paced product training and has different access levels based on your care program

Customer Success Manager (CSM)

A Customer Success Manager at LMS365 will review best practice guidance, tips and tricks, as well as be a liaison to all things LMS365. Because a CSM is not technical in nature, the CSM will be your point of contact to guide you to the Academy, Help Center, or SMEs as needed.

ClipTraining Course Content

ClipTraining is a partner of LMS365 and is an e-learning library of to-point video lessons. LMS365 will work with our Care Plus and Premium clients to deploy courses to your catalog for your learners to take the courses. The courses are subject to seasonality as released by ClipTraining.

Access to Help Center

Help Center includes knowledge based videos, user guides, and knowledge articles to help you succeed with your deployment of LMS365. This site also hosts our upcoming release notes, product roadmap, and customer feedback ideas platform.

Microsoft Learning Pathways

Microsoft 365 Learning Pathways (MLPs) is a customizable, on-demand learning solution designed to increase usage and adoption of Microsoft 365 services in your organization. MLPs strive to adhere to a quarterly content update cycle. The courses are currently available in 8 languages for deployment to your catalog for your learners to take the courses.

On-Demand LMS365 Subject Matter Expert

Included topics for SME coverage are:

Use case scenario review and recommendations
"How-to" feature and functionality questions
Recommendations and general best practice guidance
Limited LMS365 API and MS PowerSuite coverage
Historical records import, content package import, mass course creation and migration
Lite SharePoint branding
Small, custom solutions based on MS Power Automate not requiring LMS365 design / architecture team involvement for up to 40 hours total.

The Care Premium Team can be reached via a Microsoft Teams Premium Channel for an 8 business hour initial response time or via email for16 business hours. Clients shall use our Helpdesk for support related questions. ional hours of SME time are available for purchase.

Support Response Time Commitment

Can be found further outlined in the SaaS agreement found here.

Customer Care Program

Look through the full offerings of each LMS365 Care Package and explore what level of support matches your service needs best.

Basic

Our baseline offering

Get it now

Already included

Plus

Our most purchased offering

Get it now

Preferred service

Premium

The most hands-on offering

Get it now

The premium experience

Compare all features

Frequently asked questions

Client Onboarding Sessions via CSM

Onboarding Session via CSM are up to 1 hour each and will review best practices for fast adoption.

Question & Answer (Q&A) Sessions

Q&A Sessions are up to 1 hour each, delivered through technical subject matter experts (SME) and can be used to review common use cases or how-to in the tool.

Access to Technical Support Ticket System

Authorized users of the Zendesk Ticket System are LMS365 Administrators, LMS365 Catalog Admins and LMS365 Course Admins and will require a login credential tied to your Microsoft account.Q&A Sessions are up to 1 hour each, delivered through technical subject matter experts (SME) and can be used to review common use cases or how-to in the tool.

Go1 Course Content

Microsoft Power BI

LMS365 offers a Microsoft Power BI Starter Kit with pre-defined reports and how-to instructions on how to configure the connection via OData from LMS365 to Power BI. Pre-built reports are ready to use with no or minimal adjustments. If your organization has special requirements for reporting or needs to mash up data with other sources, we encourage these customization be handled by your organization, a partner, or through our professional services team (which will be an additional cost). LMS365 SME's will cover high-level questions related to Microsoft Power BI on Q&A calls, Help Center is not able to assist in this area.

Power BI desktop, is the license free version of Power BI to display, modify, maintain and used for data analytics. A license to Power BI is not needed to utilize the pre-built reports, unless, your organization wants to make use of a Power BI Online Paid License features. Power BI is part of your MS365 subscription and depending on your subscription licenses for online use
are included.

LMS365 Academy

LMS365 Academy is our on-demand self-paced product training and has different access levels based on your care program

Customer Success Manager (CSM)

ClipTraining Course Content

Access to Help Center

Microsoft Learning Pathways

On-Demand LMS365 Subject Matter Expert

Included topics for SME coverage are:

- Use case scenario review and recommendations

- "How-to" feature and functionality questions

- Recommendations and general best practice guidance

- Limited LMS365 API and MS PowerSuite coverage

- Historical records import, content package import, mass
course creation and migration

- Lite SharePoint branding

- Small, custom solutions based on MS Power Automate not requiring LMS365 design / architecture team involvement for up to 40 hours total.

The Care Premium Team can be reached via a Microsoft Teams Premium Channel for an 8 business hour initial response time or via email for 16 business hours. Clients shall use our Helpdesk for support related questions. Additional hours of SME time are available for purchase.

Support Response Time Commitment

Features

Standard

Product features
Course catalogues	Unlimited
Course & learning modules	Unlimited
Skill manager tool	--
Customizable quiz builder	Yes
Learning module designer	Yes
Custom course creator and catalogue	Yes
Unlimited learning items per module	Yes

Mobile
Access to mobile application	Yes
Offline mobile synchronization	--

Support
Customer care program	Yes
Access to audit & penetration reports	--

Security, Recovery & Data
Unlimited learning data storage	Yes
Advanced data corruption protection	--
Enhanced disaster recovery	--
Higher availability SLA	--
99.9% uptime	--

3rd party integrations
SCORM/AICC package integration	Yes
Microsoft Teams	Yes
Microsoft Viva	--
Microsoft 365	Yes
Go1	--

Request a quote

Features

Professionel

Product features
Course catalogues	Unlimited
Course & learning modules	Unlimited
Skill manager tool	Yes
Customizable quiz builder	Yes
Learning module designer	Yes
Custom course creator and catalogue	Yes
Unlimited learning items per module	Yes

Mobile
Access to mobile application	Yes
Offline mobile synchronization	Yes

Support
Customer care program	Yes
Access to audit & penetration reports	--

Security, Recovery & Data
Unlimited learning data storage	Yes
Advanced data corruption protection	--
Enhanced disaster recovery	--
Higher availability SLA	--
99.9% uptime	--

3rd party integrations
SCORM/AICC package integration	Yes
Microsoft Teams	Yes
Microsoft Viva	Yes
Microsoft 365	Yes
Go1	Yes

Request a quote

Features

Select

Product features
Course catalogues	Unlimited
Course & learning modules	Unlimited
Skill manager tool	Yes
Customizable quiz builder	Yes
Learning module designer	Yes
Custom course creator and catalogue	Yes
Unlimited learning items per module	Yes

Mobile
Access to mobile application	Yes
Offline mobile synchronization	Yes

Support
Customer care program	Yes
Access to audit & penetration reports	Yes

Security, Recovery & Data
Unlimited learning data storage	Yes
Advanced data corruption protection	Yes
Enhanced disaster recovery	Yes
Higher availability SLA	Yes
99.9% uptime	Yes

3rd party integrations
SCORM/AICC package integration	Yes
Microsoft Teams	Yes
Microsoft Viva	Yes
Microsoft 365	Yes
Go1	Yes

Request a quote

Find in-depth descriptions of all titles marked with * along with a list of FAQ’s by clicking on the link below

Download our Customer Care Package