customer case

City of Ballarat's journey as a learning organization with LMS365
City of Ballarat

City of Ballarat

Find out how City of Ballarat uses LMS365

In a time of digital transformation and changing and increasing customer expectations in the services provided by councils in a rate capped environment, councils like the City of Ballarat are transitioning from traditional process authority-driven approaches to community engaged citizen-centric service delivery models.

To support this, it is critical that council employees and teams adapt, enhance and extend their capabilities.

In supporting the City of Ballarat’s 70:20:10 approach to learning it was apparent that a core set of tools needed to be in place to allow them to meet their compliance and regulatory standards and obligations as well as information sharing and communication on core business imperatives.

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